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[Pro] Troubleshooting: Using the App

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Intro

If you are having issues with anything using the app, here is a guide to help you troubleshoot and resolve those issues.


Table of Contents

 

Q&A

Cannot Mark the Job as Complete

Check Your Calendar

  1. Refresh your App to see if the Customer made any changes.
    • Refresh your app daily. Customers have up until the day before service to make changes. If your app is not refreshed these changes may not reflect in your schedule. 
  2. Check your Calendar.
    • If the job is still visible, select the service you want to mark as Complete.
  3. There will be 3 sections for your jobs:
    • Scheduled Jobs
      • Jobs that have not been completed from Today and previous days.
    • Completed Jobs
      • Jobs that were scheduled for today and were completed.
    • Changed Bookings
      • Jobs that were previously on this date, but were rescheduled or skipped. 
  4. When you select a service that has been Rescheduled or Skipped, the Complete button is not visible and will only show the Other button. 
    • When you select a job that is scheduled for the same day, you will have full access to take what actions are needed such as Complete, Reschedule, and Other.
  5. Stay up to date on your emails. You will receive email notifications when any changes are made to a Customer's schedule. 

Check if the Job Needs Approval

  1. If the job is a Manual Quote or any service that would require approval from the Customer, look for a clock icon under the service with Pending Customer Approval next to it. 
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  2. Never complete a service that a Customer has not approved, you may not be paid for it.

Check if the Job is Still on Your Schedule

  1. If you no longer see the job on your Calendar, these are the possible reasons:
    • The job may have been assigned to another Pro.
      • The Customer may have asked for a new or a previous Pro.
    • The system may have taken the job from you because it was left incomplete.
      • An incomplete job is defined as a job that has not been rescheduled, completed, or had a problem reported properly.
    • The Customer may have canceled.

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GPS Issues

Set the GPS Location Permission

  1. Go to your phone's settings and select Location.
  2. Under Request access, select the Pro App.
  3. Set the access to Allow all the time.
    • If that is not in the options, you can select Allow only while using the app.
  4. If the GPS is already on Allow only while using the app, make sure to mark the service either Complete or Skipped while still at the property.
    • GPS will not ping if you are no longer at the property.

Check if the GPS is Turned ON

  1. You may experience the following if your GPS is turned OFF:
    • Not receiving new job offers.
    • Unable to use the Notify Customer feature.
    • GPS not being verified.
  2. Open your phone's Settings menu.
  3. In the Settings menu select Location.
  4. Toggle the location to On.

Consider your GPS Signal

  1. The GPS signal in the area may be weak.
  2. Check if there are obstructions like buildings, walls, etc. that can block the line of sight to GPS satellites.

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