[Pro] How-to: Maximize Your App Productivity

Intro

In this article, we will show you some guide to help you get more done with your Pro App, making your work faster and easier. By following these tips, you'll be able to use the App to its full potential, ensuring you can help Customers efficiently and provide them with the best experience possible.

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Table of Contents Before You Begin Turn ON Your Phone's GPS Setting Visual Walkthrough  Allow Your Phone to Send GPS to the App   Visual Walkthrough  Enable the Pro App to Access the GPS  Visual Walkthrough Upload Photos Visual Walkthrough Upload Photos for Additional Services Update Your Information Visual Walkthrough Search for a Customer Visual Walkthrough Accept New Jobs Visual Walkthrough View a Crew's Job List Visual Walkthrough Add a New Crew Visual Walkthrough Take Valid Long Grass Photos Visual Walkthrough Setup Auto Placement Visual Walkthrough Sign up for Landscaping Leads Visual Walkthrough Update your Offered Services Visual Walkthrough Mark a Job Complete Visual Walkthrough Related Articles

 

Before You Begin

• Use your registered email and the password that you set up.

 

Turn ON Your Phone's GPS Setting

• Swipe down from the top of your screen and select the gear icon to open the Settings menu.
• In the Settings menu select Location.
• In the Location menu, toggle the location to On.

Visual Walkthrough for Turn ON Your Phone's Setting here

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Allow Your Phone to Send GPS to the App

• Swipe down from the top of your screen and select Settings 
• In the Settings menu select Location
• In the Location menu, choose LawnStarter for Providers.
  • If it is not visible select App-level permissions or All apps.
• A screen for Location permission will appear offering a choice of permission.
  • • It is strongly recommended to select Allow all the time. 

Visual Walkthrough for Allow Your Phone to Send GPS to the App here

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Enable the Pro App to Access the GPS

• Select the hamburger button from the Tasks dashboard.
•  Go to Settings.
• Select Location Services from the Settings menu.
• Choose Enable GPS when the Location Services open.
• A pop-up will appear to allow the LawnStarter Pro app permission to access your location.
  • It is highly recommended to choose Always Allow.
    • The option to Always Allow sharing your location may not be visible during your initial use of the app and might become available after using the app a few times. This is a safety precaution for both IOS and Android phones.
    • Different phones may use different phrases, such as Always Allow or All The Time, choose the best option.
  • GPS proof is required to take advantage of trip fees.
• After completing the steps correctly, Location Services should show as Enabled.

Visual Walkthrough for Enable the Pro App to Access the GPS here

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Upload Photos

• Select Today's Jobs from the Tasks dashboard.
• Look for the Customer's address and go to the service for which you will be uploading photos.
• Choose Upload Photos to expand the section in the Job Details screen.
• Select +Add Photo.
• You will be asked to choose from the following:
  • Take a Photo
  • Choose from Library
    • It is recommended to take photos using your camera and upload them from your library. This will prevent the loss of photos in the event of a loss of signal/poor signal, an app crash, or other technical issues.
  • Cancel
• You will be asked to crop the image.
  • You are not required to crop the image.
  • If you crop the image, select the checkmark at the top right corner to proceed to the next step.
• You can add more photos by repeating steps 4-7.
  • If you will add more photos, the photos you previously selected will appear, but these have not been uploaded yet.
• After selecting the photos, tap Upload Photos.
  • If the Upload Photo button is still orange, this means the photos have not been uploaded yet.
  • If the photos have been uploaded, the Upload Photos button will be greyed out.
• If you have not marked the service as complete yet, do not forget to select Complete once you have finished.
• Photos are required for:
  • First Service at a Property.
    • After photos are required each time a Pro mows a yard for the first time. 

    • Before photos are no longer required for all services except for Long Grass Reports. However, it is suggested that you take photos for all services as it helps with any Customer dispute.

  • Return Request.
    •  After photos are required on all return requests.
  • Required Work Quotes.
    •  Before photos are required for all required work quotes.
    • This helps to provide clarity on the scope of the work that will be done.
  • Long Grass Reports.
    • Before and after pictures are required on all long grass reports.
    • Photos are required to show the length and the scope of the long grass.
    • The payout will be based on the length of the grass. 
    • The area where the long grass fee is being requested must be in the photos. 
      • For example, if a long grass fee is requested for the backyard but only photos of the front yard are uploaded, the long grass fee will be denied. 
    • The number of required photos depends on the scope of the property the Pro is required to mow. 
      • If the customer's scope is the full yard, photos of the address, front yard, and backyard are required. 
      • If the customer's scope is the front yard only, photos of the address and front yard, and sides are required. 
      • If the customer's scope is backyard only, photos of the address and backyard, and sides are required.
  • Additional Services.
    • After photos and an address photo are required for every additional service.
      
      • We do encourage you to take before and after photos of all additional services and keep them in your possession for up to 7 days, after that you may delete the photos.
        • While the app does not require before photos, in the event that a customer disputes the work you will have the photo proof of your work. 
      • If this is the first service and it is scheduled on the same day as the mowing, please upload photos for the mowing service first to avoid app errors.

Visual Walkthrough for Upload Photos here

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Upload Photos for Additional Services

• If this is the first service and it is scheduled on the same day as the mowing, please upload photos for the mowing service first to avoid app errors.
• Select the hamburger menu icon from the Tasks dashboard.
• On the slide menu, select Calendar.
• Select the Additional Service date.
• Tap the arrow beside the service.
• On the Job Details, choose Complete.
  
• There will be a section to add photos. A total of two photos are required:
  
  • After photo
  • Photo showing the Customer's address.
• Submit as Complete.

Visual Walkthrough for Upload Photos for Additional Services here

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Update Your Information

• Select the hamburger menu button.
• Go to Settings.
• Choose the information that you would like to view or update. 
  • You can view and change the following information:
    • Business Profile
    • Account Info
    • Damage Fee 
    • Tax Info
    • Bank Info
    • Starting Point 
    • Location Services
    • Services
    • Notifications Preferences
    • Account Management
• You can sign out of the app by selecting the green Sign out button at the bottom of the page when you're done.

Visual Walkthrough for Update Your Information here

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Search for a Customer

• Select the hamburger icon on the upper left-hand side of the Tasks dashboard to see the side menu.
• Select Customer Search.
• You may enter one of the following to search for the Customer:
  • Customer's name
  • Customer's email,
  • Customer's address
• Choose the magnifying glass to search.
• Select which customer you are searching for to see the additional details.
  • You will often need to locate a customer in the app to be able to perform certain actions such as:
    • Viewing the Customer's subscription
    • Messaging the Customer
    • Getting directions to the property
    • Submitting a recommended service
    • Checking Customer reviews

Visual Walkthrough for Search for a Customer here

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Accept New Jobs

• A notification via SMS and email will be sent to you when there is an available job to let you know that you can accept it.
  • Jobs are offered based on the Pro's current tier and the distance between jobs.
  • The top Pros closest to the job will be offered the job first. After a set period of time, the job will be offered next to the top-tiered Pros that are farther away.
    • The process will continue until the job is offered to the middle tier and then to the lower tier until the job is accepted.
• Select the Additional Details & Claim button to direct you to the app to claim the job.
  • The SMS notification would include a link to direct you to the app to claim the job.
• In the app, choose the hamburger button.
  • When jobs are available, the Jobs Available option will also show on the dashboard. 
• Select Available Jobs from the menu.   
• Choose a price bubble on the map or the left and right arrows below the map to toggle between jobs to see the job details.
  
  • If a job is offered on various dates, it will show multiple cards under the map view. 
• Choose a job card to view the location details.
• Check the box I agree to yard size.
  • We service properties up to 160,000 sqft. / 3.67 acres
    . Make sure you are equipped to service the properties you accept.  
• Then select the Next: Route Map button. 
• Next, acknowledge the distance by checking the box I agree to going 9 miles from starting point.
  • If the property is too far from your starting point, then choose the Not interested button. 
• Then, choose the Next: Service Info button.
• Check the box I agree to height Under 6 in under Service Info to proceed. 
• After that, choose Next: Policy
• Select Next: Claim to agree to the policy stated under Scheduling Policy.
• Lastly, greet your new customer by selecting the Send Message & Claim Customer button. 
  • There will be a premade message that is ready to be sent which cannot be edited.

Visual Walkthrough for Accept New Jobs here

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View a Crew's Job List

• Select Today's Jobs from the Tasks dashboard.
• Typically you will see the jobs assigned to the Main Crew, first. 
• If you want to view a different crew, select the two stacked arrows facing opposite directions in the upper right-hand corner beside the crew name. 
• Select which crew you would like to view from the pop-up at the bottom of the screen.

Visual Walkthrough for View a Crew's Job List here

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Add a New Crew

• Once you're logged in, select the Crew tab on the menu.
• Fill out the necessary crew information and choose Submit.

• Your crew will now be able to log into the Pro app using their newly created account (email and password).

  • Crew accounts have limited functionality in the app, they can only see the jobs that are due for that day and mark them complete

Visual Walkthrough for Add a New Crew here

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Take Valid Long Grass Photos

• Take enough photos.
  • To receive a full payout, Pros must take photos of every part of the yard within the Service Scope in the Long Grass Report. Incomplete photos may result in a partial payout.
  • Capture two to three photos of each serviced yard section (front, back, and side yards) for better documentation.
  • Use the phone's camera to take photos and save them in the device's gallery. Avoid using the in-app camera to prevent potential loss of photos due to app refresh or connectivity issues.
    • Storing photos in the phone's memory allows retrieval and resubmission if necessary. Once the long grass report is approved and payment is received, Pros can save or delete photos to save space.
• Take photos from chest level that show as much of the area being serviced as possible.
  • Photos should not be close-ups.  
• Make sure the photos are in focus. 
  • If photos are blurry the additional payout will not be approved. 
• Use a tape measure or a yardstick as a reference. 
  • Use something that is standard in size. 
    • No bananas, shoes, etc. 
  • If it doesn't look like the length of the yard comes through on photos, use a measuring tape, yardstick, or other items as a reference. 
  • Pros can also take a photo or two, during the service to show the difference in the overgrown and mowed lengths in the yard. 
• Take a photo with a Customer's address in it.
  • This will help to confirm that the photos are for the right property in case Pros make multiple submissions. 
• Take before and after photos from the same place and angle. 
  • This ensures that Pros are showing the same areas in the before and after pictures and we can do a side-by-side comparison of the photos

Visual Walkthrough for Take Valid Long Grass Photos here

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Setup Auto Placement

• Once you become eligible for Auto Placement, you will have the option to enable or disable it
• Select the hamburger menu button from the Tasks dashboard.
• Next, go to Auto Placement.
• On the next screen, you will see a description of Automatic Job Placement and at the bottom, you will select Enable to turn on Auto Placement.
  • If Auto Placement is already enabled, the button will say Disable. 
    • If you do not want to receive auto-placed Customers, switch to Disable, and the feature will be disabled immediately.
• When you enable Auto Placement you will be prompted to answer a series of questions, including Does auto-scheduling work for all days? 
  • If you select No you will choose specific days you are willing to have auto-scheduling.  
  • If you select Yes all days of the week will be chosen.
• If you select No you do not want to have Auto Placement active for every day of the week you will need to select what days you are available.
• Once you have selected the days you want auto scheduling enabled click CONTINUE.
• Once you have completed signing up for Auto Placement you will a screen about notifications for auto-scheduled jobs. Select OK to return to the menu.

Visual Walkthrough for Setup Auto Placement here

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Sign Up for Landscaping Leads

• Select the hamburger menu button from the Tasks dashboard.
• Choose Landscaping Leads.
• Select View Details. 
• The first page will explain Landscaping Leads. Select Next after reading it.
• The next page is about how Landscaping Leads work. Continue to Next after reading.
  
• Choose Yes or No to Landscaping Leads.
  • If you select No, you will not be signed up for landscape leads and you will be directed back to your Dashboard. 
  • If you select Yes, the signup process will proceed.
• Check the landscaping services you offer from the list. 
• Select Next.
• Next, a map with a 50-mile radius will appear. You are able to make the radius bigger or smaller by clicking on the drop-down and choosing the appropriate radius for your company. 
• Select Next once the desired service area has been entered.
• You will then be informed how paying for landscaping leads works. If you agree to everything, select Submit.
• After submitting, you will be directed to the Landscaping Leads page on the app.
  • On the Landscaping Leads page, you can:
    • Pause receiving new leads at any time.
    • View the history of the leads you have received.

Visual Walkthrough for Sign Up for Landscaping Leads here

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Update your Offered Services

• Select the hamburger menu button from the Tasks dashboard.
• Go to Settings.
• From the Settings menu select Services.
• Choose the services you want to offer by sliding the toggle switch to green. Scroll down through the page to see all the options offered.
  • • The services listed are:
      
      • Lawn Mowing
      • Lawn Treatment 
      • Tree Care
      • Gutter Cleaning
      • Aeration
      • Mulching
      • Cleanups
      • Bush Trimming
      • Landscaping
      • Leaf Removal
      • Other
      • Pressure Washing
      • Snow Removal
      • One Time Mowing
      • Tree Trimming 
      • Flower Bed Weeding 
      • Christmas Light Install
      • Lawn Seeding  
      • Fence Installation or Repair
      • Landscape Design
      • Rocks or Stones Installation
      • Lawn Fertilization 
      • Weed Pulling 
    • Services offered as Landscaping Leads only
      • Lawn Mowing - 1+ Acres 
      • Lawn Mowing - Up to 1 Acre 
      • Lawn Mowing - Commerical Properties 
    • Limited Services
      • Lawn Treatment [LT]
        • LT services are available to limited markets.
        • LT services will not be conducted by LawnStarter or Lawn Love Pros.
        • LT services are performed by partners in collaboration with LawnStarter/Lawn Love.
      • Pool Cleaning
        
        • Pool Cleaning is available in limited markets.
        • Pool Cleaning will not be conducted by LawnStarter or Lawn Love Pros.
        • Pool Cleaning services are performed by partners in collaboration with LawnStarter/Lawn Love.
• Only select the services you have the equipment and expertise to perform so that you are not offered jobs you cannot complete. 
• Select Confirm after you have selected the jobs you want to offer

Visual Walkthrough for Update your Offered Services here

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Mark a Job Complete

• After you have completed a service, you can mark it as Complete by going to Today’s Jobs.
• Choose the property you will mark complete.
• On the Job Details screen, select Complete Job.
  • You may need to upload photos before marking the service complete for certain job types such as Long Grass claims, First-time jobs, Return Requests, Additional Services, or standard Lawn Mowing services

Visual Walkthrough for Mark a Job Complete here

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