New Feature:

Providers can manually quote properties before a visit. Pros will be prompted to review manual quotes before visiting the property to see if a quote can be provided.

Intro

Customers have the option of requesting a service from you. Depending on the service, the Customer can put in an Instant Quote or a manual quote. With Instant Quotes, the price is predetermined. A manual quote allows you to respond with your specified price.

Before You Begin

• Make sure you are logged into the LawnStarter or Lawn Love Pro app.

Responding to an Instant Quote

• Log into the LawnStarter/Lawn Love Pro app. 
• On the Tasks Dashboard, select Instant Quotes.
• On the Instant Quotes screen, you will be able to see which Customer created the Instant quote and then select  Respond.
• The next screen will show you the details and payout of the quote.
• Scroll to the bottom of the screen, to accept the quote, scroll down to the bottom of the page then select either  Accept Quote, Decline, or Reschedule.
  • If you accept the quote, you will see a confirmation message with the date of the service on the next page. Select Ok to complete the process.
  • If you decide not to accept the Instant Quote after reviewing the Quote Details and Customer Request Details, select Decline.
    • The app will take you to a screen to offer a different price.
      • You can either select a different price or put in any price and Select Next.
        • If you still would like to decline the quote, you can enter your reason (at least 50 characters) and then select Decline.
  • If you want to accept the Instant Quote for a different day, select Reschedule.
  • Currently, the app does not support rescheduling directly for Instant Quotes. To do so, you need to communicate with the Customer through the messaging section.

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Responding to a Manual Quote

• On your Today's Jobs, you will see a quote on your schedule, select the arrow by the quote.
• Select either Decline, Reschedule, or Give Quote.  
  
  • If you select Decline, you will be asked to give the reason you are declining.
    • You can select more than one.
    • If you have more information to share, you can add it under Anything else we should know?
    • Select Decline.
  • If select Reschedule. Put in the date, reason for rescheduling, and additional details. 
    • Make sure you add at least 30 characters in the additional details.  
    • This only reschedules the quote, not the actual job. Once you give the quote, you can schedule the actual job. 
    • Select Reschedule. 
  • If you select Give Quote, you will be prompted to put in the price, how many people are working on the job, and how many estimated hours the job will take. 
  • Select Next.
  • Add any important details of the quote. Be sure to include as many as possible so that the Customer is clear on what you will be doing. Select Next again.
  • You can select the same day to perform the job or another day. Select Next. 
  • If you select a price above the Customer's budget, the app will tell you. You can submit a backup quote for the same price or do it for a lower price. need two or three more screenshots.

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