Please follow the instructions provided in your app. If you have any questions during the onboarding process, feel free to contact your dedicated Support team via text at (816) 203-0851.

 

To learn more about providing Pool Services, download the Pool Pro Training Material and learn everything you need to know to get started!

You will receive payment weekly for jobs completed during the previous week.

For each standard cleaning job, you will be compensated $28.14, which is calculated as follows:

• Total Payment: $29.64
• Insurance Fee Deduction: -$1.50
• Final Payment: $28.14

 

This is a nominal fee collected by Lawn Love to support:

• Marketing efforts
• Payment processing
• Operational risk management
• Customer and Pro Support
• Pro-focused initiatives

 

You will receive a text message containing the address of the Customer needing pool service.

Please reply to confirm the day you can provide service, ensuring it is within 7 days.

 

After we send you a Customer's service details, you have until the end of the business day to confirm whether you will accept the assignment.

If the Customer is assigned after 4pm, you will have until 12pm the following day to confirm availability.

 

Once you accept a Customer, open the mobile app and send them a message introducing yourself. Include your name and a couple of questions to help ensure a successful service. Use the template below:

Hi [Customer's Name],
My name is [Your Name], and I will be taking care of your pool maintenance. To ensure everything goes smoothly, could you please send me a picture of your pool? If there are any specific issues or special instructions you'd like me to know about, please feel free to share.
I look forward to providing you with excellent service!
Best regards,
[Your Name]

 

No need to worry. On the day of service, simply click on the “On my way” notification for that Customer before heading to their location.

 

• Locate the Customer on your schedule by checking your calendar for the service date.
• Find the property requiring the Green-to-Clean by reviewing your calendar or searching by the Customer's name.
• If you can perform the Green-to-Clean, follow the instructions below to submit a manual quote. 

 

• Open the mobile app and select the property you are servicing.
• At the bottom of the screen, select “Other” (do not click complete if regular maintenance cannot be performed).
• Scroll down and select “Customer requested additional service”
• Choose “Other”
• Fill in your price for the recommended service, the number of people working on it, and an estimated duration
• Click “Next”
• Select Backyard and describe the work to be done (e.g., if the pool requires a Green-to-Clean service)
• Choose a date when you will be available to complete the service.

 

Listen attentively to the Customer's concerns. Apologize for any inconvenience and assure them that you will address the issue.

If you have any questions or uncertainties, text Lawn Love Support at (816) 203-0851. If you do not receive a prompt response, contact Lawn Love chat through the app. When in doubt, reach out to Lawn Love.

 

• Pool skimmer net
• Pool vacuum and hose
• Pool brush
• Test strips for water chemistry
• Pool chemicals
• Algaecide

 

• Open the mobile app and select the property you are servicing.
• At the bottom of the screen, select “Other” (do not click complete if regular maintenance cannot be performed).
• Scroll down and select “Customer requested additional service”
• Choose “Other”
• Fill in your price for the recommended service, the number of people working on it, and an estimated duration
• Click “Next”
• Select Backyard and describe the work to be done (e.g., if the pool needs a Green-to-Clean service)
• Choose a date when you will be available to complete the service.
• After sending the quote to the Customer, message them to inform that you’ve sent a quote requiring their approval for scheduling. Use the template below:
  
  Hi [Customer's Name],
  I hope you’re doing well. I’ve sent you a quote for a necessary service that must be completed before I can proceed with the regular maintenance of your pool. Please review and confirm the quote as soon as possible so we can schedule the service without delay.
  If you have any questions or need further details, feel free to reach out.
  Thank you for your prompt attention to this matter!
  Best regards,
  [Your Name]

 

Feel free to share information about your company and how you collaborate with Lawn Love.

If they need assistance regarding the service, let them know they can reach out to Lawn Love’s Customer support, and we will be happy to help.

 

Only reschedule when absolutely necessary.

Rescheduling on the day of service can lead to a negative Customer experience. However, if an emergency arises, inform both us and the Customer.

Frequent rescheduling on the day of service may harm your overall rating within the app, resulting in fewer job assignments. If you reschedule a job on the day of service three or more times without an emergency, you will be removed from the platform and will no longer receive jobs from Lawn Love.

If you must reschedule due to an emergency or weather conditions, first message the Customer to inform them of the rescheduling and explain the reason:

• Locate the Customer via the Customer search or your service calendar.
• Select the scheduled service.
• On the “Job Details” page, click Reschedule.
• Choose the new date, provide the reason for rescheduling, and include any additional details.
• Finally, click Schedule.

 

• On the Job Details page, select “Other” at the bottom left of the screen.
• Under Property issue, choose “Gate locked.” Follow the on-screen instructions.

 

If it’s raining, evaluate the intensity. Light rain usually does not impede pool cleaning, while heavy rain may necessitate postponing the service for safety reasons.

Always prioritize safety and communicate any changes to the customer. If you believe that the additional water will dilute treatment chemicals or disrupt the pool's pH balance, please arrange a reschedule with the customer through the app.

If the water level is too low, inform the Customer that they need to add water before you can proceed with cleaning. You may also offer guidance on how to fill the pool properly.

Avoid cleaning until the water level is sufficient to prevent damage to equipment, which likely means coordinating a reschedule with the Customer through the app.

 

Document the damage or malfunction with photos and notes, and inform the Customer immediately. Then, contact Lawn Love Support via text at (816) 203-0851. If you do not receive a prompt response, reach out to Lawn Love chat through the app.

If you have backup equipment, you can replace the damaged equipment and continue with the cleaning.

If you have backup equipment but it is not with you, arrange a reschedule with the customer.

If you lack backup equipment and cannot proceed with the job, notify Lawn Love Support, and we will coordinate the next steps with the customer. Do not mark the job as Complete in the app if you cannot finish it.

 

If the pool chemistry is severely unbalanced, assess whether you have the necessary chemicals and equipment to rectify the issue.

If you do not, inform the Customer of your findings and coordinate a reschedule. If balancing the pool chemistry requires work beyond standard cleaning, let the Customer know.

In this case, you will need to submit a manual quote through the app. Remember, do not provide a price to the Customer, as their price may differ slightly from what you enter in the app. Simply inform them that they will see their quote directly in the app.

 

If a Customer requests an additional service, evaluate whether you can accommodate the request based on your schedule and available equipment.

If you can fulfill it immediately, inform the Customer that you will submit a one-time manual quote through the app for their approval before proceeding.

If you can accommodate but only on a later date, coordinate a service date with the Customer, then proceed to submit a manual quote through the app. Again, do not quote a price to the Customer, as their price will differ slightly from what you enter in the app. Simply let them know they will be able to see their quote directly in the app.

 

If you discover a pool leak, inform the Customer immediately and advise them to stop using the pool.

Document the leak's location and severity with photos.

If you are equipped to repair the leak, inform the Customer and submit a manual quote for the service.

If the Required Service date is moved earlier, the related service will not change its scheduled dates. If the Required Service date is moved later, the related service will adjust accordingly to maintain the same day gap between services.

Please follow the instructions provided in your app. If you have any questions during the onboarding process, feel free to contact your dedicated Support team via text at (816) 203-0851.

 

You will receive payment weekly for jobs completed during the previous week.

For each standard cleaning job, you will be compensated $28.14, which is calculated as follows:

• Total Payment: $29.64
• Insurance Fee Deduction: -$1.50
• Final Payment: $28.14

 

This is a nominal fee collected by LawnStarter to support:

• Marketing efforts
• Payment processing
• Operational risk management
• Customer and Pro Support
• Pro-focused initiatives

 

You will receive a text message containing the address of the Customer needing pool service.

Please reply to confirm the day you can provide service, ensuring it is within 7 days.

 

After we send you a Customer's service details, you gave until the end of the business day to confirm whether you will accept the assignment.

If the Customer is assigned after 4pm, you will have until 12pm the following day to confirm availability.

 

Once you accept a Customer, open the mobile app and send them a message introducing yourself. Include your name and a couple of questions to help ensure a successful service. Use the template below:

Hi [Customer's Name],
My name is [Your Name], and I will be taking care of your pool maintenance. To ensure everything goes smoothly, could you please send me a picture of your pool? If there are any specific issues or special instructions you'd like me to know about, please feel free to share.
I look forward to providing you with excellent service!
Best regards,
[Your Name]

 

No need to worry. On the day of service, simply click on the “On my way” notification for that Customer before heading to their location.

 

• Locate the Customer on your schedule by checking your calendar for the service date.
• Find the property requiring the Green-to-Clean by reviewing your calendar or searching by the Customer's name.
• If you can perform the Green-to-Clean, follow the instructions below to submit a manual quote. 

 

• Open the mobile app and select the property you are servicing.
• At the bottom of the screen, select “Other” (do not click complete if regular maintenance cannot be performed).
• Scroll down and select “Customer requested additional service”
• Choose “Other”
• Fill in your price for the recommended service, the number of people working on it, and an estimated duration
• Click “Next”
• Select Backyard and describe the work to be done (e.g., if the pool requires a Green-to-Clean service)
• Choose a date when you will be available to complete the service.

 

Listen attentively to the Customer's concerns. Apologize for any inconvenience and assure them that you will address the issue.

If you have any questions or uncertainties, text LawnStarter Support at (816) 203-0851. If you do not receive a prompt response, contact LawnStarter chat through the app. When in doubt, reach out to LawnStarter.

 

• Pool skimmer net
• Pool vacuum and hose
• Pool brush
• Test strips for water chemistry
• Pool chemicals
• Algaecide

 

• Open the mobile app and select the property you are servicing.
• At the bottom of the screen, select “Other” (do not click complete if regular maintenance cannot be performed).
• Scroll down and select “Customer requested additional service”
• Choose “Other”
• Fill in your price for the recommended service, the number of people working on it, and an estimated duration
• Click “Next”
• Select Backyard and describe the work to be done (e.g., if the pool needs a Green-to-Clean service)
• Choose a date when you will be available to complete the service.
• After sending the quote to the Customer, message them to inform that you’ve sent a quote requiring their approval for scheduling. Use the template below:
  
  Hi [Customer's Name],
  I hope you’re doing well. I’ve sent you a quote for a necessary service that must be completed before I can proceed with the regular maintenance of your pool. Please review and confirm the quote as soon as possible so we can schedule the service without delay.
  If you have any questions or need further details, feel free to reach out.
  Thank you for your prompt attention to this matter!
  Best regards,
  [Your Name]

 

Feel free to share information about your company and how you collaborate with LawnStarter.

If they need assistance regarding the service, let them know they can reach out to LawnStarter’s Customer support, and we will be happy to help.

 

Only reschedule when absolutely necessary.

Rescheduling on the day of service can lead to a negative Customer experience. However, if an emergency arises, inform both us and the Customer.

Frequent rescheduling on the day of service may harm your overall rating within the app, resulting in fewer job assignments. If you reschedule a job on the day of service three or more times without an emergency, you will be removed from the platform and will no longer receive jobs from LawnStarter.

If you must reschedule due to an emergency or weather conditions, first message the Customer to inform them of the rescheduling and explain the reason:

• Locate the Customer via the Customer search or your service calendar.
• Select the scheduled service.
• On the “Job Details” page, click Reschedule.
• Choose the new date, provide the reason for rescheduling, and include any additional details.
• Finally, click Schedule.

 

• On the Job Details page, select “Other” at the bottom left of the screen.
• Under Property issue, choose “Gate locked.” Follow the on-screen instructions.

 

If it’s raining, evaluate the intensity. Light rain usually does not impede pool cleaning, while heavy rain may necessitate postponing the service for safety reasons.

Always prioritize safety and communicate any changes to the customer. If you believe that the additional water will dilute treatment chemicals or disrupt the pool's pH balance, please arrange a reschedule with the customer through the app.

If the water level is too low, inform the Customer that they need to add water before you can proceed with cleaning. You may also offer guidance on how to fill the pool properly.

Avoid cleaning until the water level is sufficient to prevent damage to equipment, which likely means coordinating a reschedule with the Customer through the app.

 

Document the damage or malfunction with photos and notes, and inform the Customer immediately. Then, contact LawnStarter Support via text at (816) 203-0851. If you do not receive a prompt response, reach out to LawnStarter chat through the app.

If you have backup equipment, you can replace the damaged equipment and continue with the cleaning.

If you have backup equipment but it is not with you, arrange a reschedule with the customer.

If you lack backup equipment and cannot proceed with the job, notify LawnStarter Support, and we will coordinate the next steps with the customer. Do not mark the job as Complete in the app if you cannot finish it.

 

If the pool chemistry is severely unbalanced, assess whether you have the necessary chemicals and equipment to rectify the issue.

If you do not, inform the Customer of your findings and coordinate a reschedule. If balancing the pool chemistry requires work beyond standard cleaning, let the Customer know.

In this case, you will need to submit a manual quote through the app. Remember, do not provide a price to the Customer, as their price may differ slightly from what you enter in the app. Simply inform them that they will see their quote directly in the app.

 

If a Customer requests an additional service, evaluate whether you can accommodate the request based on your schedule and available equipment.

If you can fulfill it immediately, inform the Customer that you will submit a one-time manual quote through the app for their approval before proceeding.

If you can accommodate but only on a later date, coordinate a service date with the Customer, then proceed to submit a manual quote through the app. Again, do not quote a price to the Customer, as their price will differ slightly from what you enter in the app. Simply let them know they will be able to see their quote directly in the app.

 

If you discover a pool leak, inform the Customer immediately and advise them to stop using the pool.

Document the leak's location and severity with photos.

If you are equipped to repair the leak, inform the Customer and submit a manual quote for the service.

If the Required Service date is moved earlier, the related service will not change its scheduled dates. If the Required Service date is moved later, the related service will adjust accordingly to maintain the same day gap between services.