[Pro] Billing FAQs

• If any property damage happens while you are on a Customer's property valued at over $5,000, we can file a claim using the Damage Fee. Unfortunately, this Damage Fee option does not include minor damages (fence damages, broken windows, etc.).
• LawnStarter/Lawn Love will take $1.50 off each job to cover the plan's cost.

  • The damage fee of $1.50 should be automatically deducted for 100% of the jobs you complete and that deduction can be seen in your earnings summary.

  • Platinum and Gold Pros may have Damage Fees waived.
• All Pros on the LawnStarter/Lawn Love platform must use the Damage Fee, we no longer allow Pros to use insurance external to our platform.
  • This change is part of our commitment to protecting our valued Pros & Customers better. This ensures that we can mitigate specific property damage risks effectively. 
  • To minimize the impact on your earnings, we're introducing waived damage fees as an additional benefit and incentive through our Tier system.
• The Damage Fee does not cover any damages to the Pros or their equipment. For example, a mower damaged by a rock in a Customer's yard, an injury occurred while servicing a Customer's property, etc.
• When entering the Damage Fee screen on your app, you will see the latest information on our damage fee policy and will be required to acknowledge and accept our latest requirements.
• When you navigate to the Rewards tab or select View All Rewards within the Performance section, you can see waived damaged fees listed as a reward and the option to learn more about that benefit.
  • Waived damaged fees are only applicable for Platinum and Gold tiered Pros.
    • You can see this when you click on explore tier system guidelines.
    • Damage Fee benefits are further explained when you select the learn more link to view the waived damaged fees reward.
    • If you are in the Gold or Platinum Tier, you should see an additional card added to your performance weekly email that depicts how much you have saved in waived damage fees for the current quarter.

• Three factors determine Long Grass Fees:
  • Grass height
    • If the grass height exceeds nine inches, the Long Grass Fee multiplies the original service fee based on the height of the grass. The taller the grass is, the higher the fee will be.
  • Long grass area in the yard
    • Sometimes, only part of the service area will be covered with long grass. If the long grass area is partial, less than half the service area, the additional fee is half what it would be for the full area.
  • Special requirement
    • If cutting the grass requires extra time, different equipment, or some other special requirement due to its thickness, the fee increases based on the grass's height and area. 

• You can use a valid checking account, Green Dot/GoBank, NetSpend/Metabank, or Chime/Bancorp.
• PayPal, Venmo, or CashApp accounts are not accepted.

If you see that your Long Grass Fee payout hasn't been included in your billing, please contact us to report this concern. Our Support team will review the situation, and if we identify any issues with the payout, we will adjust them.

We are sorry for any inconvenience caused, the corrected payout should be reflected in your account within the next 24 hours.

• A trip fee may be granted when you meet all of the guidelines below. 
  • You traveled to the property on the scheduled service date.
  • Are unable to service any of the Customer's property. 
  • You must have your GPS turned on and show that you are at the location.
• The amount of Trip Fees you receive will be according to your tier, see ProS: Tiers, Metrics, and Rewards FAQ for more details. 
• Specific examples where Trip Fees are available.
  • Access is denied at a gated community.
  • Lawn is too wet from a sprinkler system. 
  • The lawn was already serviced.
  • The Customer asks to cancel, skip or reschedule when you arrive at the property.
• Specific examples where trip fees will not be granted.
  • You arrive at the property earlier than scheduled without the Customer's written consent and are unable to perform the service due to an obstruction. 
  • The lawn has not grown. If you notice the Customer's yard is slowing down growing you need to suggest they change their frequency using the Message My Crew feature. 
  • You decide that you no longer want to service the property after you arrive there. 
  • The property requires a clean-up prior to service. You can include the price of the Trip Fee in your quoted price for the Clean-Up Service.
  • If you need to submit a Long Grass Report, the Trip Fee is included in our set prices. 
  • You are quoting an Additional Service with no mowing scheduled. You can include the price of the Trip Fee in the quoted price for the Additional Service. 
  • You mowed the wrong property.

This is an extra payout Pros receive when they claim a redistributed disputed job. It's added on top of the standard rate to encourage quality Pros to take these jobs. If a job includes this incentive, it appears as a separate line item before you claim it.

This message confirms the dispute incentive was applied to a completed job. The amount is included in your standard weekly payout. There is no separate disbursement.

Not all redistributed jobs carry an incentive. You will know when it is available before claiming the job.

You can confirm if you received the incentive by checking:

• The Available Jobs screen - there will be a "Disputed job incentive $X" line item.
• Your Inbox - you will receive a "You made an extra $XX from a dispute" message after job completion.