Intro
LawnStarter has a Long Grass Policy to ensure that you are getting paid appropriately for the work you do. Overgrown grass is extra work, and we want you to be compensated fairly for it. This article will guide you on reporting Long Grass in the app.
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Before You Begin
- Reports for long grass can be submitted 30 days after the property's last mowing service.
- Long Grass Over 15 inches must be approved by the Customer before the work is done.
- Your GPS is required to do a Long Grass Report.
- Photos are required to do a Long Grass Report.
Long Grass Under 15 Inches
- Per LawnStarter's Long Grass Fee policy, if the Customer's grass is over 9 inches, the Pro can report the length of the grass in the app to receive an additional payout. If the grass is between 9 and15 inches the additional payout will be either 50% or 100% of the regular payout.
- In the Pro app, select Today's Jobs from the dashboard.
- Find the Customer's address then select Lawn Mowing.
- Select Other at the bottom of the screen.
- Under the header, Long Grass or Cleanup Issue, choose Long Grass.
- You will be prompted to turn on GPS if it is not on.
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Select the grass height.
- If the Customer's grass is over 15 inches a quote will be created.
- Of the area you are required to mow, please indicate if the Full area or Partial area has long grass.
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Are you committed to doing the job right now at long grass fee rates?
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Select Yes.
- The extra payout amount is in addition to the base price of the mowing service.
- If you select yes, you will see why completing the job today is ideal.
- If No is selected, you will see how this will impact you.
- Select How does long grass pricing work? for more details.
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Select Yes.
- Select Upload Photos.
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Select the + Add Photo to take or upload before photos.
- Photos are required. The app will not let you continue without them.
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Select how you will upload before photos, Take Photo or Choose from Library.
- We strongly suggest taking the photos and saving them to the gallery of the device then choosing from your library.
- Select Next: Upload After Photos
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Select the + Add Photo to take or upload after photos.
- Photos are required.
- Select Next: Review Checklist.
- After the checklist is reviewed, select CONFIRM.
- Your long grass report has been submitted. Our team will review it. Select BACK TO TODAY'S JOBS to continue on to the other jobs for today.
- Once you return to Today's Jobs, you will only have the option to Complete. The Other and Reschedule button will not be available.
Long Grass Over 15 Inches
- Per LawnStarter's Long Grass policy, if the Customer's grass is over 15 inches long you can submit a report for Long Grass Fee over 15 inches. This will increase the payout depending on the grass height as long as there are valid and complete long grass photos uploaded.
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Reporting long grass over 15 inches will now create a system-generated quote with a set price.
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Grass Length
Scope
Special requirement?
Increase ratio
9 to 15in
Partial
N/A
50%
9 to 15in
Full
N/A
100%
16 to 21in
Partial
No
100%
16 to 21in
Partial
Yes
150%
16 to 21in
Full
No
200%
16 to 21in
Full
Yes
300%
Above 22in
Partial
No
150%
Above 22in
Partial
Yes
225%
Above 22in
Full
No
300%
Above 22in
Full
Yes
450%
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- You will have the option to Accept or Decline the quote.
- Declining the quote will redistribute the job.
- After accepting the quote you will select multiple days you can complete the service.
- You can select today's date.
- The Customer will have to approve the price before you mow the long grass.
- Once the Customer accepts the quote you will be notified.
- If a Pro submits an LGF report for grass over 15" the Pro is required to pick up the clippings.
- If the city has curbside pickup available, then the Pro can leave it at the curb.
- If the city does not have curbside pickup, then the Pro is required to haul the debris off.
- This is included in the price.
- In the Pro app, select Today's Jobs from the dashboard.
- Find the Customer's address then select Lawn Mowing.
- Select Other at the bottom of the screen.
- Under the header, Long Grass or Cleanup Issue, choose Long Grass.
- You will be prompted to turn on GPS if it is not on.
- Select the grass height.
- After selecting the grass height, you will need to indicate if the full yard has long grass or if the long grass is only in a partial area on the property.
- If you will need anything outside of your normal resources you will indicate that a special requirement is needed to cut the grass. Select Yes or No to proceed.
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Confirm if you are able to complete the required work for the extra payout indicated.
- The extra payout shown is in addition to the regular payout.
- If you select No, an option to drop the property will pop up.
- Dropping the property will negatively impact your score.
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Next, you will be asked to choose the dates you are available to complete the job.
- You can select up to a maximum of 7 days depending on your availability.
- The dates do not have to be consecutive.
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Tap the dates to choose which dates you can return to complete the job.
- The customer will pick one of those dates to schedule the mowing.
- Tap the green SELECT button to submit the dates.
- Next, you will select + ADD PHOTO to upload photos for each area on the property.
- After uploading the photos, choose to SUBMIT LONG GRASS REPORT.
- Once the photos are successfully uploaded, you will need to wait for the Customer to approve the long grass report and confirm the schedule.
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