[Pro] How-to: Report an Issue at the Property

Intro

Anytime an issue stops you from fully completing a service it should be reported. This article will guide you through the step for reporting issues at a Customers property.

Before You Begin

• Make sure that you have the LawnStarter or Lawn Love Pro app downloaded.
• Make sure that you have your login credentials.

Report a Property Issue

• From the Tasks screen, choose Today's Jobs.
• Select the address in which you want to report an issue.
• Select Other

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Select Property Issue

• From the Choose Issue screen, look for Property Issue and select the reason.
  • Pet in yard
  • Gate locked
  • Car in way 
  • Property obstruction or access issue 
    • Pet waste
      • Mow around as much as the pet waste as possible.
    • Debris in the yard
    •  Other This does not include weather-related issues such as rain or snow.
•  If you choose Pet in the yard, Gate locked, or Car in the way, a Policy Review screen will appear and you will be prompted to take the following actions. 
  • Knock on the door and see if the customer can help. 
    • If they are not able, then complete as much of the yard as possible. 
  • Complete this report to tell us what you finished. 
  • If you complete:
    • Part of the property, you will get a full payout.
    • None of the property, you will get a trip fee reimbursement if your tier is eligible.
  • Pros are required to have GPS turned on and ping at the customer's address.

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